“On-Demand Test Drive Service”How EPIKAR Is Redefining the Test-Drive Paradigm
‘찾아가는 시승 서비스‘…에피카가 바꾸는 시승의 패러다임
“Wherever the customer is that is the test-drive center.”
Mobility technology company EPIKAR, an official partner of Renault, is fundamentally reshaping the concept of automotive test drives.
Its mobility brand EPIK Mobility has introduced an on-demand test drive service, delivering vehicles directly to customers at their preferred time and location bringing innovation and emotional impact to the automotive distribution market.
● From Hospitals to Offices to Cafés: A Truly Personalized Test-Drive Experience
This service goes beyond a simple vehicle trial, aiming to deliver a personalized mobility experience deeply integrated into customers’ daily lives.
Customers can request a test drive in real time through an online platform, and the vehicle is delivered wherever the customer may be whether at home, at the workplace, in a café, or even at a hospital.
Such a service is made possible by EPIKAR’s proprietary technology capabilities. Leveraging years of accumulated operational data, EPIKAR has independently developed customer route prediction technology, customized routing algorithms, and real-time vehicle operations systems.
As a result, the company is able to manage highly precise nationwide test-drive scheduling while delivering hyper-personalized experiences optimized for each individual customer.
● “I Was in the Hospital So the Car Came to Me”
A particularly moving case recently drew attention.
A customer requested a test drive vehicle to be delivered to a hospital. Initially assumed to be a hospital staff member, the person who came to receive the vehicle was actually a patient wearing a hospital gown.
The customer had been hospitalized due to an accident but urgently needed to purchase a vehicle. Because going out was not possible, a conventional showroom test drive was out of the question. Thanks to EPIK Mobility, however, the customer was able to inspect the vehicle directly at the hospital entrance and later drove that very car home upon discharge.
The customer, identified as Mr. Han (pseudonym, 42), said:
“Even in a physically difficult situation, being able to receive a service tailored exactly to me was incredibly moving.
It felt less like a car brand and more like a partner who truly understood me.”
An EPIKAR representative stated:
“We are a company that connects people through technology.
True digital transformation is not about customers coming to us it’s about us going to the customer.”
The company added:
“We will continue creating a new mobility culture by delivering test-drive experiences tailored to each individual’s lifestyle.”
The on-demand test drive service represents more than convenience it is a powerful example of customer experience innovation where technology meets empathy.
Through the most personalized automotive experiences designed for Renault customers, EPIKAR aims to establish a new benchmark for the future mobility era.