Press Release April 6, 2023​

BMW and MINI Introduce Integrated Vehicle Management ‘IWS System’ Across All Dealership

BMW Group Korea announced on the 6th that it has implemented an integrated vehicle management solution across all service centers of its seven official dealerships, as part of efforts to expand its digital after-sales (AS) services.​​

​ The newly introduced Intelligent Workshop System (IWS) is a digital vehicle management solution linked with the customer management system ‘MyDMS.’ BMW Group Korea oversaw the development, operation, and planning of IWS, while the software itself was developed by Epikar, a company specializing in digital transformation in the automotive industry.​​

​ The IWS system records all service processes in real time—from a vehicle’s arrival at the service center, check-in, consultation and waiting for service, ongoing repair work, completion, and final release—making it possible to instantly monitor each stage. By adopting IWS at all official BMW and MINI service centers nationwide, BMW Group Korea aims to enhance operational efficiency and reduce customer wait times.​​

​ A representative from BMW Group Korea stated, “With the introduction of IWS, BMW and MINI’s official service centers can now manage the status of each vehicle’s service in real time, allowing for more efficient maintenance. BMW Group Korea will continue to expand various digital solutions to provide premium customer services.”​