Press Release April 6th, 2023

EPIKAR Implements Full-Scale Digital Solution in BMW Korea Service Center Operations

BMW Group Korea announced on the 6th that it has introduced a vehicle integrated management solution to all service centers of its seven official dealerships nationwide in order to expand its digital after-sales service.

The newly adopted ‘Intelligent Workshop System (IWS)’ is a digital vehicle integrated management solution linked to the customer communication management system ‘MyDMS’. BMW Group Korea oversaw the development, operation, and planning of the project, while the related software development was handled by Epicar, an automotive digital transformation company.

IWS enables real-time recording and quick verification of all service processes—from vehicle check-in at the service center, consultation and maintenance wait times, to maintenance progress and completion, and vehicle pick-up after delivery.

BMW Group Korea plans to implement IWS at all BMW and MINI official service centers nationwide to improve operational efficiency and reduce customer waiting times.

A BMW Group Korea representative said, “With the introduction of IWS, BMW and MINI official service centers can now manage vehicle-specific service progress in real time and provide maintenance services more efficiently,” adding, “BMW Group Korea will continue to expand various digital solutions to deliver premium customer services.”